Manuscript Number : GISRRJ258322

Evaluating the Effectiveness of Training and Development Practices at Union Bank of India: A Study Based on Employee Perceptions and Organizational Outcomes

Authors(2) :-Chetna Joshi, Mohd Sharif Khan

Training and development (T&D) have become essential components of Human Resource Management (HRM) in the banking sector, which is undergoing rapid transformation due to technological advancements, changing customer expectations, and regulatory reforms. This study explores the effectiveness of training and development practices at Union Bank of India (UBI) based on feedback collected from 153 employees across various branches and departments. The primary objective is to understand the employees’ perceptions regarding the structure, implementation, and impact of T&D initiatives on their performance, career growth, and job satisfaction. The study adopted a structured questionnaire to gather data, segmented into two major sections: demographic profiling (age, gender, educational qualification, and experience) and feedback on training and development practices. Respondents were asked to indicate their level of agreement or frequency across multiple statements related to training satisfaction, relevance, delivery methods, clarity of objectives, job alignment, and career advancement. Additionally, specific aspects such as employee safety training, POSH (Prevention of Sexual Harassment) programs, HR involvement, and reward and promotion linkage were included to assess the comprehensiveness of UBI’s training framework. The responses revealed a generally positive perception of the training environment at Union Bank of India. A majority of employees indicated satisfaction with the quality of training programs, clarity in training objectives, and the applicability of training content to their roles. However, a notable portion remained neutral or uncertain about the effectiveness of the training methods and their influence on promotions and rewards, suggesting scope for improvement in aligning T&D with performance management systems. The study also found mixed feedback regarding the timely execution of training programs and the role of HR in evaluating and upgrading training modules. Importantly, the research highlighted the need for stronger focus on non-technical areas such as employee well-being, anti-harassment measures, and inclusive participation across all employee levels. Participants provided constructive suggestions to enhance training impact, including the incorporation of more on-the-job and experiential learning, regular feedback loops, and personalized training modules based on departmental needs and career aspirations. The open-ended responses revealed an increasing demand for digital training platforms, flexible learning schedules, and continuous skill-building opportunities to keep pace with the evolving banking landscape. In conclusion, the study underscores the vital role of effective training and development in fostering a competent, motivated, and future-ready workforce. It recommends that Union Bank of India adopt a more dynamic, inclusive, and performance-driven training approach to sustain employee growth and organizational excellence in a competitive financial ecosystem.

Authors and Affiliations

Chetna Joshi
Assistant Prof. of Commerce and Management, College of Commerce and Management, Surajmal University, Kichha, Udham Singh Nagar, Uttarakhand, India
Mohd Sharif Khan
College of Commerce and Management, Surajmal University, Kichha, Udham Singh Nagar, Uttarakhand, India

Union Bank of India, Training and Development, Human Resource Management, Employee Perception, Career Advancement, Job Satisfaction, POSH Programs, Organizational Effectiveness, Banking Sector, Performance Management, Employee Engagement, Skill Development, HR Involvement, Digital Training, Learning Methods

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Publication Details

Published in : Volume 8 | Issue 3 | May-June 2025
Date of Publication : 2025-05-30
License:  This work is licensed under a Creative Commons Attribution 4.0 International License.
Page(s) : 85-112
Manuscript Number : GISRRJ258322
Publisher : Technoscience Academy

ISSN : 2582-0095

Cite This Article :

Chetna Joshi, Mohd Sharif Khan, "Evaluating the Effectiveness of Training and Development Practices at Union Bank of India: A Study Based on Employee Perceptions and Organizational Outcomes", Gyanshauryam, International Scientific Refereed Research Journal (GISRRJ), ISSN : 2582-0095, Volume 8, Issue 3, pp.85-112, May-June.2025
URL : https://gisrrj.com/GISRRJ258322

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