Manuscript Number : GISRRJ258325

Analysis of Training and Development Practices at Punjab National Bank : A Case Study of Employee Enhancement Strategies at PNB, Udham Singh Nagar

Authors(2) :-Mr. Sachin Chaudhary, Najeeb Malik

Training and development play a pivotal role in shaping the success of any organization, especially in dynamic sectors like banking. This study investigates the training and development practices at Punjab National Bank (PNB) in Udham Singh Nagar, Uttarakhand, highlighting the bank’s employee enhancement strategies and their impact on organizational growth. The research delves into PNB's approach towards fostering a skilled and competent workforce through a blend of internal workshops, digital learning platforms, and third-party seminars. The study emphasizes PNB's commitment to continuous professional development, ensuring that employees are equipped with the knowledge and skills required to meet the demands of the evolving banking landscape. PNB's training initiatives span a variety of topics, including banking regulations, cybersecurity, customer service excellence, digital banking tools, fraud detection, and financial compliance. Furthermore, the study explores PNB's development programs aimed at nurturing leadership qualities, strategic thinking, and decision-making skills. These initiatives, such as Management Development Programs (MDPs) and Leadership Grooming Sessions, are designed to prepare employees for higher roles and responsibilities within the bank. Through a combination of performance reviews, mentorship schemes, and exposure to different branches, PNB ensures holistic career development for its staff. The scope of this study is to evaluate the effectiveness of PNB’s training programs in improving employee performance, customer service, and overall productivity. By examining employee feedback and engaging with HR officials and trainers, this research also seeks to provide practical recommendations for enhancing training and development practices. With digitalization transforming the banking industry, this research underscores the need for continuous learning to maintain compliance and meet customer expectations. Through the literature review, the paper also synthesizes findings from previous studies on training practices in Indian banks, providing context to the significance of employee development in the sector. The study concludes with insights on how PNB can continue to adapt its training programs to remain competitive in the rapidly changing banking environment.

Authors and Affiliations

Mr. Sachin Chaudhary
Assistant Professor, Commerce and Management, Surajmal University, Kichha, Uttarakhand.
Najeeb Malik
Student of B.Com (Honours) College of Commerce and Management, Surajmal University , Kichha, Uttarakhand

Training and Development, Employee Enhancement, Public Sector Banks, Punjab National Bank, Digital Learning, Customer Service Excellence, Leadership Development, HR Practices, Banking Regulations, Organizational Growth, Employee Feedback.

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Publication Details

Published in : Volume 8 | Issue 3 | May-June 2025
Date of Publication : 2025-05-30
License:  This work is licensed under a Creative Commons Attribution 4.0 International License.
Page(s) : 162-188
Manuscript Number : GISRRJ258325
Publisher : Technoscience Academy

ISSN : 2582-0095

Cite This Article :

Mr. Sachin Chaudhary, Najeeb Malik, "Analysis of Training and Development Practices at Punjab National Bank : A Case Study of Employee Enhancement Strategies at PNB, Udham Singh Nagar", Gyanshauryam, International Scientific Refereed Research Journal (GISRRJ), ISSN : 2582-0095, Volume 8, Issue 3, pp.162-188, May-June.2025
URL : https://gisrrj.com/GISRRJ258325

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