Manuscript Number : GISRRJ258326

Empowering Human Capital : An Analytical Study of Training and Development Practices at Punjab National Bank (PNB)

Authors(2) :-Kunal Chaudhary, Raghav Sharma

This research paper presents a comprehensive analysis of the training and development practices at Punjab National Bank (PNB), with a focused study conducted at its Udhamsingh Nagar branch in Uttarakhand. The project, titled “Empowering Human Capital: An Analytical Study of Training and Development Practices at Punjab National Bank (PNB)”, explores the mechanisms through which PNB fosters skill enhancement, professional growth, and organizational competence. Using a sample size of 125 employees, including HR professionals, trainers, and banking staff, the study examines the design, delivery, and effectiveness of various training and development initiatives. PNB’s structured approach includes mandatory training programs, digital learning platforms, workshops, and external seminars—tailored to meet evolving banking standards, cybersecurity needs, customer engagement practices, and regulatory compliance. The report also highlights the role of advanced learning techniques such as case-based learning, role-playing, and interactive modules accessible via the HRMS e-learning portal. In addition to training, the paper investigates PNB’s development strategies aimed at leadership grooming, strategic thinking, and career progression. Key initiatives such as Leadership Development Workshops, cross-branch assignments, and mentorship programs are assessed for their impact on employee motivation and succession planning. The study reveals that PNB’s investment in continuous learning not only improves employee productivity and service quality but also strengthens institutional adaptability in a competitive banking landscape. Employee feedback suggests high satisfaction with the relevance and accessibility of training programs, though areas for improvement in content updates and delivery methods were noted. This research concludes with actionable recommendations to enhance PNB’s training framework, ensuring alignment with digital transformation goals, regulatory demands, and employee aspirations. The findings underscore the strategic importance of human capital development in driving sustainable growth within the public banking sector.

Authors and Affiliations

Kunal Chaudhary
Assistant Professor, Department of Commerce, College of Commerce and Management, Surajmal University, Kichha, Uttarakhand.
Raghav Sharma
Research Scholar of B. Com (Hons), College of Commerce and Management, Surajmal University, Kichha, Uttarakhand

Punjab National Bank (PNB), Training and Development, Human Resource Development (HRD), Employee Training, Leadership Development, Organizational Growth, Banking Sector, Skill Enhancement, Digital Learning, Employee Productivity, Succession Planning, Public Sector Banks, Service Quality, Staff Performance.

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Publication Details

Published in : Volume 8 | Issue 3 | May-June 2025
Date of Publication : 2025-05-30
License:  This work is licensed under a Creative Commons Attribution 4.0 International License.
Page(s) : 189-218
Manuscript Number : GISRRJ258326
Publisher : Technoscience Academy

ISSN : 2582-0095

Cite This Article :

Kunal Chaudhary, Raghav Sharma, "Empowering Human Capital : An Analytical Study of Training and Development Practices at Punjab National Bank (PNB)", Gyanshauryam, International Scientific Refereed Research Journal (GISRRJ), ISSN : 2582-0095, Volume 8, Issue 3, pp.189-218, May-June.2025
URL : https://gisrrj.com/GISRRJ258326

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