Manuscript Number : GISRRJ258331

Exploring Training Programs and Skill Enhancement at Punjab National Bank

Authors(2) :-Dr. Kamla Bhakuni, Amit Mandal

Training and development have become indispensable components of human resource management in the modern banking sector. This study, titled "Exploring Training Programs and Skill Enhancement at Punjab National Bank (PNB)", aims to assess the structure, effectiveness, and impact of training initiatives on employees’ professional growth and workplace satisfaction. The research is grounded on a comprehensive questionnaire distributed to a sample of 157 employees across various branches of PNB, covering a diverse demographic profile in terms of age, gender, education, and years of service. The findings from the survey reveal that a significant majority of respondents are satisfied with the training programs provided by the bank. Participants indicated that the training sessions are well-structured, with clearly communicated objectives and content that is aligned with their professional roles. This clarity enhances employee engagement during training and fosters a better understanding of how acquired skills can be applied in daily operations. Frequency of training was another key area evaluated in the study. Responses indicated that employees regularly or frequently participate in training sessions, highlighting PNB's commitment to continuous learning. The study also delved into motivational factors driving training participation. While professional growth and knowledge enhancement were widely acknowledged, career advancement and the prospect of promotion emerged as strong incentives for involvement in training programs. Importantly, the survey highlighted the perceived impact of training on career progression. A majority of participants agreed that the training programs had a positive influence on their job performance and long-term career prospects. This finding supports the argument that employee development is closely linked to increased job satisfaction, productivity, and morale. Moreover, it reinforces the idea that training investments yield significant returns for both individuals and the organization. The results also suggest that incorporating innovative training techniques such as microlearning, AI-based modules, gamification, and virtual simulations could enhance the effectiveness of the existing programs. By integrating these modern tools, PNB can create more personalized, engaging, and adaptive learning experiences that meet the evolving needs of the workforce and the dynamic demands of the banking sector. In conclusion, this study affirms that Punjab National Bank has implemented a solid framework for training and development that is generally well-received by its employees. The positive responses from participants underscore the importance of ongoing professional development in maintaining employee satisfaction and operational excellence. By embracing emerging trends in learning and development, PNB can further strengthen its human capital, build a future-ready workforce, and maintain its competitive edge in the financial services industry.

Authors and Affiliations

Dr. Kamla Bhakuni
Assistant Professor, Department of Commerce and Management, Surajmal University, India
Amit Mandal
Student of B.com (H), College of Commerce and Management, Surajmal University, India

Punjab National Bank (PNB), Training Programs, Employee Development, Skill Enhancement, Career Progression, Employee Satisfaction, Banking Sector, Human Resource Management, Learning and Development, Professional Growth, Microlearning, Gamification.

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Publication Details

Published in : Volume 8 | Issue 3 | May-June 2025
Date of Publication : 2025-05-30
License:  This work is licensed under a Creative Commons Attribution 4.0 International License.
Page(s) : 327-353
Manuscript Number : GISRRJ258331
Publisher : Technoscience Academy

ISSN : 2582-0095

Cite This Article :

Dr. Kamla Bhakuni, Amit Mandal, "Exploring Training Programs and Skill Enhancement at Punjab National Bank", Gyanshauryam, International Scientific Refereed Research Journal (GISRRJ), ISSN : 2582-0095, Volume 8, Issue 3, pp.327-353, May-June.2025
URL : https://gisrrj.com/GISRRJ258331

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